Customers always come first!
Toyota is a company built on a strong family heritage and people-oriented culture. This is why each member of staff at the many Toyota dealership franchises learns how to ensure that the customer comes first in all the interactions when it comes to selling and servicing cars. The original online course that explained the Toyota approach to customer service, the Customer First Service Cycle, needed modernising to present the content in an engaging way that provided easy access to learning about key concepts.
Shaking up the navigation style
With a road layout as a visual navigation map, the resulting course looked fresh and sharp, yet still presented the information in a progressive and easy to understand format.
“The team at Like-Minded were always available, professional and pleasant to deal with. Our values aligned well which ensured a collaborative approach to the project. Cathy excelled at coordinating the myriad of moving parts and was transparent with timeline pressures, budget impacts from new design ideas, and ensuring we were well informed about all scenarios and implications before decisions were made.”
Vito Ikenasio, Team Leader – Learning & Development